The Case Manager is the participant’s primary supporter and ally and works in partnership with each young person to develop and track their needs through an individualized treatment plan or “Plan of Care.” The Plan of Care identifies specific needs, history of contact with the juvenile justice system or other social services, personal goals, and any gang/turf related conflicts. Case Managers maintain weekly progress notes in each participant’s Plan of Care indicating: Interventions provided during the contact; Participant response to interventions; and Progress toward goals in the Plan.
When youth are identified as having involvement with the Criminal Justice System, their Case Managers meet with the probation/parole officer, along with the participant, to understand the case, the requirements of probation/parole, and work with probation/parole officers to develop a plan of action to address issues such as education, drug use, curfew, therapy, anger management, etc. That plan is used to inform the participant’s Plan of Care so there is consistency of expectations and services within the system and at home. Case Managers check in with parents, at least once each week, to assess participants’ behavior in the home, if they are coming in by curfew, and to provide support to parents. If a participant has an open case, the Case Manager works closely with participant’s public defenders to ensure they receive adequate attention, understand their charges, rights, and any deals proffered by the District Attorney.
HPF also provides extensive case management services to youth involved in the social service system. If a participant has a social worker, Case Managers work in partnership with them to ensure consistent goals and activities are reflected in the participant’s Plan of Care. Staff work with participants’ families to access resources, provide advocacy, and develop intervention strategies, as needed, in order to support safety and stability within participants’ homes, and establish a continuity of services at the program and within participants’ home life. HPF staff meet with parents on a regular basis to discuss their child’s progress, strengths, challenges and work with them to support their child to achieve personal goals.
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